31 min listen
EP183: Super Fans, Super Stars, and Super Answers!
FromExperience This!
ratings:
Length:
60 minutes
Released:
Feb 14, 2023
Format:
Podcast episode
Description
Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but always wanted to ask, about CX professionals. Bite-Sized Delight From the Episode: • Create Superfans - Brittany Hodak's must-read book "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates" offers a fantastic playbook for succeeding in the Experience Economy. • Celebrate Half-Birthdays - stand out from the crowd by celebrating your customers' (and employees') half-birthdays. • Go Beyond the Professional Experience - learn more about the life behind the work when we ask questions of three CX professionals Are You Looking for Things We Referenced? • Creating Superfans: How To Turn Your Customers Into Lifelong Advocates - by Brittany Hodak • Lomi - countertop composting • Jack Carr - fiction writer of the The Terminal List series • Stamps.com - print postage at home! • The End of the World is Just the Beginning: Mapping the Collapse of Globalization - by Peter Zeihan • Never Lose an Employee Again: The Simple Path to Remarkable Retention - by Joey Coleman • If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating - by Alan Alda • Rate and Review The Experience This! Show Learn more about the Experience This Show and the hosts: Joey Coleman - keynote speaker and author of "Never Lose a Customer Again" Dan Gingiss - keynote speaker and author of "The Experience Maker"
Released:
Feb 14, 2023
Format:
Podcast episode
Titles in the series (100)
EP005: Trusting, Eating, and Tweeting!: Getting your customers in the door means winning first impression, no matter the quality of the product, while getting them to come back means showing them you trust them not to steal anything. Bite-Sized Delight from the Episode: Why every... by Experience This!