In this episode we talk to Rich Rose, Head of Client and People Experience at LegalVision.

He shares how to address 4 key challenges most businesses face in improving customer experience for business growth:

How to change mindsets within the company.Why people are at the core of customer experiences and how to really understand the customer experience.How to improve the employee experience within the business so it positively improves customer experience.What metrics a business should focus on to radically improve customer experience.