Learn about infusing remarkable into your common interactions, switching the default mode to something legendary, and gaining attention with an international perspective.. Bite-Sized Delight From the Episode: • The Experience Before the Experience Matters Too - By starting the experience before a guest is even checked in, the Montage Los Cabos creates raving fans and repeat customers. • Your Voice Matters More Than Ever - Playfully incorporating voice technologies into your customer interactions will allow you to stand out from the crowd and be ahead of the noise. • Think.Do.Say. - Ron Tite’s actionable and entertaining book Think.Do.Say. offers a playbook for creatively capturing the attention of increasingly distracted consumers. Are You Looking for Things We Referenced? Montage Los Cabos You Can Now Have John Legend as Your Google Assistant Voice - by Jordi Lippe-Mcgraw in Architectural Digest Think. Do. Say. – by Ron Tite Get more resources and the full show notes at http://ExperienceThisShow.com. Thanks for joining us for Season 5 and we’ll see you soon for Season 6!