Learn about making your mark on your best customers, why the robots may be coming faster than we think, and how holiday shopping habits are changing amidst a global pandemic. Bite-Sized Delight From the Episode: • Making Your Mark on Brand Ambassadors - Continuing to connect with your VIP customers year after year creates a long-term relationship and leads to ongoing, positive word of mouth • The Age of Intent - P.V. Kannan explores the role AI will play in the future of business operations • Ecommerce Marketing 2020 - a study of 1,000 consumers by Ignite Visibility shows dramatic shits in online purchasing trends and behaviors Are You Looking for Things We Referenced? • Maker’s Mark Ambassador Program • Age of Intent by P.V. Kannan • Experience Points - presented by Avtex • Ecommerce Marketing Survey by Ignite Visibility Find more links and a full transcript of the show at: http://ExperienceThisShow.com. See you next week!