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CX Conversations

CX Conversations


CX Conversations

ratings:
Length:
148 episodes
Language:
English
Format:
Podcast

Description

What do businesses of all sizes value the most? Growth. But how do you grow in today’s rapidly changing environment? CX Conversations is a business, marketing, and customer experience podcast packed with stories showcasing how modern businesses are using customer experience to drive revenue and create life-long connections. Tune in to hear the success stories of the brands you love, and draw practical knowledge from experts making strides across industries. Hosted and produced by Kustomer.
Language:
English
Format:
Podcast

Episodes1 - 10 of 148 episodes

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Reducing Risk Through Operational Excellence | Michael Popa

In this episode we talk about improving the customer experience and reducing risk throu...

21 minutes
Feb 23, 2023

The Power of Identification to Build Employee and Customer Connection | Aaron Painter

Today we talk about the power of identification to build employee and customer connecti...

22 minutes
Feb 16, 2023

Customer Processes Are Easy to Think about, But Harder to Implement | Ali Ghumman

In this episode we talk about building customer focused organizational processes with A...

17 minutes
Feb 09, 2023

Transformation in Customer Service with Crispin Thompson | Align Your Business to This Idea of Experience

Today we’re going to talk about transformation and how to really focus and align your b...

19 minutes
Feb 02, 2023

How to Relate to Customers in a Way That’s Unique and Scalable | Owen Robinson

In this episode we’re going to talk about how to relate to customers in a way that’s un...

18 minutes
Dec 08, 2022

Improving Your Digital Presence with Good User Experience | Hannah McNaughton

Today we’re gonna be talking about good customer experience and how that can improve yo...

16 minutes
Dec 01, 2022

Personalization Journey Mapping | Chris Brogan

Today we have a fun talk track and we’re gonna be talking about personalization journey...

17 minutes
Nov 24, 2022

How to Build a Brand Strategy That Drives Your Customer Experience | Bettina Papirio-Faerber

Today we’re going to talk about how to build a brand strategy that drives your customer...

22 minutes
Nov 17, 2022

Outsourcing Customer Experience | Rhonda Rohtstein

We have a special guest with us today, Rhonda Rothstein, who is currently the President...

21 minutes
Nov 03, 2022

How to Use Data to Transform Your Customer Journey | Biren Fondekar

Today we’re discussing something that is becoming even more important today, which is h...

20 minutes
Oct 27, 2022