21 min listen
5 Examples of Proactive Support You Can Follow | Staying Ahead of Customer Issues
FromCX Conversations
5 Examples of Proactive Support You Can Follow | Staying Ahead of Customer Issues
FromCX Conversations
ratings:
Length:
12 minutes
Released:
Jul 21, 2022
Format:
Podcast episode
Description
Today I’m talking about 5 examples of proactive support you can follow and I wanted to talk through some of the things of modern support and how it has shifted in recent years. In order to keep customers happy and loyal, companies should think about proactive customer support in order to stay ahead of the needs of customers so that they don’t even have a chance to be dissatisfied. Reactive support deals with people who are already angry or dissatisfied, and it can often be hard to get them back to being a loyal customer/raving fan. Proactive support will nip that issue in the bud and keep them on the right track. Proactive vs reactive support 1:36CSAT 4:26FAQs 5:38Anticipating resources 7:58Support statements 9:58“Customer support is no longer a nice-to-have feature. It is this piece of any business and oftentimes there’s a direct correlation between the success and excellent customer support. Customer expectations are always heightened these days. The faster, more conveniently brands can resolve customer issues, the more satisfied customers are with their experience.” 1:41
Released:
Jul 21, 2022
Format:
Podcast episode
Titles in the series (100)
How to Drive Loyalty in Challenging Times | John DiJulius w/Dijulius Group by CX Conversations