19 min listen
5 Tips for CX Leaders to Combat Burnout & Enable Happy Agents | Gabe Larsen
FromCX Conversations
ratings:
Length:
12 minutes
Released:
Mar 3, 2022
Format:
Podcast episode
Description
Support agents are often on the front lines for businesses. Dealing with frustrated customers while working through repetitive tasks can be daunting. Tasks pile up, which leaves agents with a backlog and in situations like this, the danger of burnout becomes pretty real. Research at Cornell said 87% of workers reported high, or very high levels of stress in call centers. Are employers doing enough to combat burnout?The top driver of burnout 1:28Signs of burnout that managers should look for 3:15Things you can do to manage and prevent burnout 4:54Showing support and gratitude for your team members 6:17Provide variety 7:18Create and communicate career paths 8:36“Strong onboarding programs are critical to the success of all agents on our teams. I think it’s important to establish what the essential tools, foundational skillsets are for agents to be able to deliver that type of customer experience.” 5:19
Released:
Mar 3, 2022
Format:
Podcast episode
Titles in the series (100)
How to be Prepared in Times of Crisis | Dr. Merilee Larsen: On this episode of Kustomer, we have the opportunity to talk with Dr. Merilee Larsen, the assistant professor of Public Health at Utah Valley University. We talk with Merilee about some of the basics of COVID-19, how it is most easily spread, where we... by CX Conversations