On the heels of the 2020 launch of Direct Selling News' Customer Centric Recognition (CCR) program, this special Power 20 presentation (originally aired in September 2020) is designed to advance the customer conversation with radical dialogue, practical insights and actionable strategies.   Consultant, author, direct selling industry veteran and DSN’s Contributing Editor, John Fleming, will share his thoughts on the new CCR program and talk with guest, Stuart MacMillan, President of MONAT Global. MONAT is an innovative leader in the channel with a strong focus on customer acquisition and retention.  In this 20-minute mini-masterclass, Stuart will share seven strategic examples that he contributes to playing a significant role in how MONAT achieved a GOLD customer-to-distributor ratio status.