Better customer service demands a revolution! You need to strive for rebel hospitality. Entrepreneur and author Chip Conley of AirBnB (2:05) shares his secrets for better customer service and how to be a better mentor. Plus, we see how CMO spend will shape Marketing’s 2020 agenda with Gartner expert Ewan McIntyre (26:01) and unlock why you need more diversity in your cybersecurity initiatives with Women in Identity Co-founder Emma Lindley (42:46). Related Links WEBINAR: AI Use Cases, Implementation and Adoption: Gartner Talks With AI Expert WEBINAR: Q&A Discussion: Finance Priorities for 2020 WEBINAR: CSO & Sales Leader Conference Recap: Overcome Complexity in B2B Sales Gartner Application Strategies & Solutions Summit Gartner IT Infrastructure, Operations & Cloud Strategies Conference Gartner Identity & Access Management Summit