46 min listen
Crafting Moments of CX Magic - w/ Shep Hyken
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Crafting Moments of CX Magic - w/ Shep Hyken
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
29 minutes
Released:
Feb 12, 2024
Format:
Podcast episode
Description
Shep Hyken is a New-York Times Bestseller & Keynote Speaker, he is one of the world’s leading authories on customer service and CX, with over 40 years of experience helping organisations all around the world. In this episode we talk about Shep’s magical beginnings into the world of customer experience, with tales that go back decades. He walks us through CX “moments of magic” as well as the potential use cases for the rise of artificial intelligence.
Check out ACF Technologies now! https://www.acftechnologies.com/en-gb/
Connect with Shep - Connect with Shep - https://www.linkedin.com/in/shephyken/
Become a CX Insider - https://www.linkedin.com/company/6882...
Check out ACF Technologies now! https://www.acftechnologies.com/en-gb/
Connect with Shep - Connect with Shep - https://www.linkedin.com/in/shephyken/
Become a CX Insider - https://www.linkedin.com/company/6882...
Released:
Feb 12, 2024
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success