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Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)

Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)

FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success


Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)

FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success

ratings:
Length:
35 minutes
Released:
Oct 9, 2023
Format:
Podcast episode

Description

Marc Montagne is the Head of Digital Marketing and eCommerce for one of the oldest luxury watchmakers in Europe, Vacheron Constantin. In this episode, we hear about the unique selling environments of luxury watches, how the industry has been impacted by recent trends, and why intimacy is crucial to the customer experience. Watch this space!
For a premium podcasting experience, why not check out our YouTube channel with a wider range of content?
Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Marc - https://www.linkedin.com/in/marcmontagne/
Marc's Book - Invest in Watches: The Art of Watch Collecting
Become a CX Insider - https://www.linkedin.com/company/cx-insider/ 
Check out our website - https://cxinsider.com/
Thank you to our sponsor - https://www.acftechnologies.com 
Released:
Oct 9, 2023
Format:
Podcast episode

Titles in the series (100)

The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies