18 min listen
Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
35 minutes
Released:
Oct 9, 2023
Format:
Podcast episode
Description
Marc Montagne is the Head of Digital Marketing and eCommerce for one of the oldest luxury watchmakers in Europe, Vacheron Constantin. In this episode, we hear about the unique selling environments of luxury watches, how the industry has been impacted by recent trends, and why intimacy is crucial to the customer experience. Watch this space!
For a premium podcasting experience, why not check out our YouTube channel with a wider range of content?
Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Marc - https://www.linkedin.com/in/marcmontagne/
Marc's Book - Invest in Watches: The Art of Watch Collecting
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor - https://www.acftechnologies.com
For a premium podcasting experience, why not check out our YouTube channel with a wider range of content?
Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Marc - https://www.linkedin.com/in/marcmontagne/
Marc's Book - Invest in Watches: The Art of Watch Collecting
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor - https://www.acftechnologies.com
Released:
Oct 9, 2023
Format:
Podcast episode
Titles in the series (100)
Retail Banking Challenges part 3 - Digital vs Physical Banks: Episode 4 - Part 3 of our retail banking mini series. Today we discuss the rise of digital challenger banks, and the challenges and opportunities physical banks are experiencing in response to this. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success