46 min listen
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
29 minutes
Released:
Nov 21, 2022
Format:
Podcast episode
Description
In a time of economic recession, customers are becoming more price-sensitive and wary of their relationships with brands. This creates a formidable challenge for companies seeking to maintain trust and loyalty with their customers, especially in the insurance industry.
Hear Piers Watson, Head of Customer Experience at NFU Mutual, discuss how this hurdle can be overcome, with unmissable perspectives on customer relationships and how to do things right before doing the right thing.
Connect with Piers - https://www.linkedin.com/in/piers-watson-a6862b1/
Join our community - https://www.linkedin.com/company/cx-insider/
Hear Piers Watson, Head of Customer Experience at NFU Mutual, discuss how this hurdle can be overcome, with unmissable perspectives on customer relationships and how to do things right before doing the right thing.
Connect with Piers - https://www.linkedin.com/in/piers-watson-a6862b1/
Join our community - https://www.linkedin.com/company/cx-insider/
Released:
Nov 21, 2022
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success