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    CX Insider - Customer experience leaders sharing insights and ideas for customer service success

    CX Insider - Customer experience leaders sharing insights and ideas for customer service success

    CX Insider - Customer experience leaders sharing insights and ideas for customer service success

    ratings:
    Length:
    108 episodes
    Language:
    English
    Format:
    Podcast

    Description

    The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 108 episodes

    Title

    Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    In this episode, we dive into Brand experience evolutions within the financial sector, ...

    48 minutes
    		May 07, 2024

    Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, ...

    38 minutes
    		Apr 30, 2024

    Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

    Andrew Stevens is the principal for banking and financial services for Quadient, an int...

    30 minutes
    		Apr 15, 2024

    Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)

    Simon Erridge is the Research Director of Curaleaf, a clinic that helps eligible patien...

    37 minutes
    		Mar 27, 2024

    EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)

    Chris Warwick is the Customer Experience & Development General Manager at Electromin. I...

    32 minutes
    		Mar 05, 2024

    Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)

    Cormac Kelly is the Senior Director of Customer Success for global industry leaders Sur...

    26 minutes
    		Feb 26, 2024

    Crafting Moments of CX Magic - w/ Shep Hyken

    Shep Hyken is a New-York Times Bestseller & Keynote Speaker, he is one of the world’s l...

    28 minutes
    		Feb 12, 2024

    How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurence Leach (ACF Technologies)

    On today's episode, we bring on 2 guests from ACF Technologies: Simon Ronald, VP of Bus...

    38 minutes
    		Jan 30, 2024

    Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation)

    John Sills is the Managing Partner at The Foundation & Author of The Human Experience. ...

    48 minutes
    		Jan 16, 2024

    Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)

    Andrew Carothers is the Digital Customer Experience Leader for Cisco Systems, an Americ...

    41 minutes
    		Dec 12, 2023

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