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Doing Customer Experience Right‬ with Stacy Sherman

Doing Customer Experience Right‬ with Stacy Sherman


Doing Customer Experience Right‬ with Stacy Sherman

ratings:
Length:
129 episodes
Language:
English
Format:
Podcast

Description

Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast. This award-winning show is about turning customer experience (CX) concepts into effective action. ⁣

You'll gain tangible strategies rooted in Stacy's innovative Heart and Science™ leadership framework, which masterfully blends emotional intelligence with data analytics. ⁣

Alongside Stacy's insights, you’ll hear her discussions with renowned authors, startup leaders, and CEOs, revealing actionable tips for exceptional customer service and brand success to implement in your workplace.⁣

"Doing Customer Experience Right" goes beyond business tactics; it's a source of inspiring life lessons and personal triumphs that resonate on a deep level.⁣⁣
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Listen, apply, and pay CX forward.⁣
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About Stacy Sherman:⁣⁣
Award-winning customer experience and marketing professional speaker, LinkedIn instructor, author, and strategic advisor. View Stacy's bio, blog, videos, Forbes articles, and more at: https://doingcxright.com/⁣
Language:
English
Format:
Podcast

Episodes1 - 10 of 129 episodes

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129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton

Ever feel like you're losing customers as fast as you gain them? Wondering how to stop ...

28 minutes
Apr 29, 2024

128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio

What role does academia play in shaping customer experience? How does CX impact the edu...

30 minutes
Apr 22, 2024

127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult

Are you struggling to turn satisfied customers into brand loyalists? Discover how to sh...

31 minutes
Apr 15, 2024

126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy

Did you know that a small increase of just 5% in customer satisfaction can significantl...

31 minutes
Apr 08, 2024

125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest

Is "service fatigue" plaguing your teams and negatively impacting the customer experien...

45 minutes
Apr 01, 2024

124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky

Do cultural gaps undermine your customer service and business relationships? Listen to ...

32 minutes
Mar 25, 2024

123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

Are hidden fees eroding your customers' trust? Stacy Sherman teams up with Jeremy Hyde,...

30 minutes
Mar 18, 2024

122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges

Struggling to create lasting customer loyalty in today's competitive landscape? Join St...

33 minutes
Mar 11, 2024

121. Cultivating Community and Conversations in Customer Service | Thom Singer

Are digital tools impacting your ability to deliver exceptional customer service? How c...

32 minutes
Mar 04, 2024

120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown

Are complex processes hindering your ability to deliver exceptional customer service? I...

39 minutes
Feb 26, 2024

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