33 min listen
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy
ratings:
Length:
31 minutes
Released:
Apr 8, 2024
Format:
Podcast episode
Description
Did you know that a small increase of just 5% in customer satisfaction can significantly boost company revenue? Host Stacy Sherman teams up with customer experience pioneer Lior Arussy to share proven strategies for transforming unhappy clients (detractors) into referring brand advocates (promoters). They'll reveal the economic impact of customer sentiment and the role of personalized experiences leveraging Gen AI to drive business growth. Being customer-centric is no longer a choice, it's a necessity for any successful business. Learn how to shift your NPS from a mere score into a robust strategy that aligns your organization for success. More at .
Released:
Apr 8, 2024
Format:
Podcast episode
Titles in the series (100)
9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer: Too many companies invest too much money to acquire new clients instead of making current ones your volunteer marketers. My guest, Jay Baer, 6x author and Hall of Fame speaker shares leadership and business tips about: *How to 'Hug Your Haters' and... by Doing Customer Experience Right with Stacy Sherman