27 min listen
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
ratings:
Length:
34 minutes
Released:
Apr 29, 2022
Format:
Podcast episode
Description
What does employee engagement really mean? How do you prevent a toxic work environment, and bad bosses from rising the ranks contributing to increased staff and customer service agent resignations? Stacy Sherman interviews Robertson Stewart, a University teacher, and business author to provide actionable tactics to address major challenges that companies face today and for the foreseeable future. You can AVOID high costs in terms of retention (the lack of), leading to excessive turnover, recruitment, and training expenses, and reduced productivity. By the end of the podcast, you'll learn how to lead in optimal ways in which everyone wins: you as the manager, the employee/agent, and customers too. Learn more at DoingCXRight.com/podcasts
Released:
Apr 29, 2022
Format:
Podcast episode
Titles in the series (100)
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey: Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS,... by Doing Customer Experience Right with Stacy Sherman