32 min listen
108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni
108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni
ratings:
Length:
27 minutes
Released:
Nov 20, 2023
Format:
Podcast episode
Description
What does it really take to do customer experience right in your organization? How can you get leadership buy-in and prove ROI? Host Stacy Sherman poses these questions to international customer experience leader Gregorio Uglioni, drawing on his in-the-trenches experience across healthcare and banking sectors. You'll hear simple yet powerful ways to build empathy, break silos, and drive measurable CX impact starting small, along with practical tips to “pull people in” through motivation vs. pushing. Take notes, as there are a lot of gems and lessons that you will benefit from in this episode. Learn more at
Released:
Nov 20, 2023
Format:
Podcast episode
Titles in the series (100)
13. Your Role As An Experience Maker Featuring Dan Gingiss: How do you create remarkable experiences for customers that they end up becoming your best marketers? Dan Gingiss, customer experience (CX) speaker and coach answers this question on Stacy Sherman's Doing CX Right podcast plus... *The... by Doing Customer Experience Right with Stacy Sherman