32 min listen
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
ratings:
Length:
42 minutes
Released:
Dec 31, 2021
Format:
Podcast episode
Description
Trust is a vital element of relationships. So, how do you build trust with employees and customers? How can you be a better leader to gain a sustainable competitive business advantage too? Charles Green has studied and taught the science of becoming a trusted advisor for the last decade. He’s created the Trust Equation™ which includes four principles: credibility, reliability, intimacy, and self-orientation. We talk about these topics and actionable tactics from his books and seminars so that you can show up as your best authentic self and achieve real success. Learn more at DoingCXRight.com/podcasts
Released:
Dec 31, 2021
Format:
Podcast episode
Titles in the series (100)
11. How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James: We often forget how a simple action like paying attention can make our business stand out. When we pay intentional attention, we can offer far better customer and employee experiences. Although it sounds mundane, it is paying attention that drives... by Doing Customer Experience Right with Stacy Sherman