Trust.Isn't that one of those soft, touchy-feely words?In today's word of digital transformation, isn't people skills so...yesterday?From someone who walked the walk as a CX practitioner, one of the most critical skills is the ability to influence - without positional power. The ability to build trust with key stakeholders is a golden asset for any business leader but it's essential for a CX or EX leader! How Do You Build Trust with Key Stakeholders?My guest on this episode of the Delighted Customers Podcast, Charlie Green, knows a thing or two about building trust - he should, he wrote the book on it. Here are just a few of the benefits that trusted advisors enjoy.  CX Leaders can expect their key stakeholders will:1. Reach for your advise2. Be inclined to accept and act on your recommendations3. Bring you in on more advanced, complex, strategic issues4. Share more information that helps you help themCharles H. GreenCharles H. Green is an author, speaker and world expert ontrust-based relationships and sales in complex businesses.Founder and CEO of Trusted Advisor Associates, he isauthor of Trust-based Selling, and co-author of The TrustedAdvisor and the Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally.Charles works with complex organizations to improve trust in sales,internal trust between organizations, and trusted advisor relationshipswith external clients and customers.Charles spent 20 years in management consulting. He majored inphilosophy (Columbia), and has an MBA (Harvard).A widely sought-after speaker, he has published articles in HarvardBusiness Review, Directorship Magazine, Management ConsultingNews, CPA Journal, American Lawyer, InvestmentsContact me if:
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