Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    The Delighted Customers Podcast with Mark Slatin

    The Delighted Customers Podcast with Mark Slatin

    The Delighted Customers Podcast with Mark Slatin

    ratings:
    Length:
    88 episodes
    Language:
    English
    Format:
    Podcast

    Description

    Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 88 episodes

    Title

    #83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak

    Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak Have you ev...

    45 minutes
    		May 09, 2024

    #82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified

    Jennifer Ashman is a CX thought leader and experience design expert.  She has been in t...

    40 minutes
    		May 02, 2024

    #81: Strategies for making cx your growth engine

    You’ve just been hired as the Chief Experience Officer to run a financial services firm...

    35 minutes
    		Apr 25, 2024

    #80: Designing Experiences that drive loyalty

    How can you design experiences to drive customer loyalty? Kevin Budelmann is an Experie...

    46 minutes
    		Apr 18, 2024

    #79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic

    Dr. Judy Wolfe, who still practices as an ER doctor, talks about the transformative pow...

    43 minutes
    		Apr 11, 2024

    #78: Three Keys to Driving Customer Advocates

    Keith Ferguson brings his wealth of experience as an entrepreneur along with his career...

    33 minutes
    		Apr 04, 2024

    #77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next

    Joe Pine is on my Mount Rushmore of Customer Experience.   He shares the exact moment, ...

    49 minutes
    		Mar 28, 2024

    #76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt

    Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt I can’...

    51 minutes
    		Mar 21, 2024

    #75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator

    What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichh...

    49 minutes
    		Mar 14, 2024

    #74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler

    Someone once said Marketing creates the brand promise and CX delivers it. But too often...

    32 minutes
    		Mar 07, 2024