The race to digital transformation was accelerated by the pandemic.  Many organizations have invested time and money and have little to show for it.  Jaya Sudarshan shares the secret to blending the right combination of digital improvements to an improved customer experience.She also emphasizes the importance of designing experiences with an awareness of different country cultures.  From the difference in dust levels, electricity portals, and personal applications, she shares how experience design plays out at HP.Jaya also shares her mountaintop moments and pothole realities that help appreciate the journey of delivering outstanding experiences consistently.Jaya's BioJaya currently leads customer experience initiatives for the CS F&C organization across Greater Asia and India. She has been with the HP family (HP/HPE/HPI) throughout her 18 year old career.She serves as a Board member for the Global Customer Experience Professionals Association (CXPA) - a non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. A passionate Inclusion & Diversity advocate, she has holds office as the communication chair for the global CS F&C DEI council. As a certified #IamRemarkable facilitator, she furthers her volunteering efforts towards building a better, inclusive world. During her free time she enjoys travel, food and books!Jaya can be reached by email at jayalakshmi.sudarshan@hp.com .Contact me if:
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