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How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu

How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu

FromThe Delighted Customers Podcast with Mark Slatin


How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu

FromThe Delighted Customers Podcast with Mark Slatin

ratings:
Length:
27 minutes
Released:
Jan 19, 2023
Format:
Podcast episode

Description

How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, QumuVideo in business is here to stay.  The question is how to best leverage it to engage employees and customers to improve their experience?On this episode:
Qumu CEO and President Rose Bentley shares how you can best leverage technology to make deeper connections with your employees and customers. 
She shares the specific role video plays and doesn’t play in an organization
She talks about how she uses video in her role as CEO and the lessons that leaders can learn to improve effectiveness and engagement
Rose BentleyRose Bentley is responsible for overseeing global operations and implementing the strategic growth plan for Qumu. Her experience and leadership most recently at Teradata and Cisco have been focused on developing and partnering to deliver technology-driven business solutions and services, optimizing go-to-market performance, providing a seamless customer experience, and driving profitable revenue growth.QumuQumu Video Engagement Platform is a SaaS-based enterprise video technology that helps globally distributed enterprises create, control, deliver, experience and analyze live and recorded video at scale. It drives greater context and connection in communications with employees, customers and partners in the modern workplace, one that is highly distributed and diverse.https://qumu.com/about/Read Rose Bentley’s Vivid Vision and learn more about Qumu
Released:
Jan 19, 2023
Format:
Podcast episode

Titles in the series (88)

I empower leaders to close the experience gap. What’s the experience gap? According to a Bain Consulting study, 80% of CEO’s believe their companies deliver a superior customer experience but only 8% of their customers agree. I talk to guests with a wide range of expertise, who share meaningful insights and wisdom. We give you practical tips, proven frameworks, and share ways to help you delight YOUR customers.