Explore the art of navigating mergers and acquisitions (M&A) with Irit Eizips, a renowned Customer Success strategist, as she interviews David Collyer, CCO of ECI Software Solutions. This episode delves into ECI's journey through strategic restructuring for enhanced Customer Satisfaction and organizational adaptability post-M&A.Key highlights include:ECI’s approach to integrating diverse teams and systems.The introduction of Customer Experience Specialist roles.The impact of these changes on service efficiency and Customer Satisfaction.Leveraging automation for scalable operations.David’s expert advice for successful M&A management.Join this insightful discussion, a must-listen for SaaS executives and leaders seeking practical strategies for M&A success through the lens of Customer Success.? Watch the full episode: https://youtu.be/Vhgsjh9FSUs◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources⏬ Download Infographic: The Ultimate Merger and Acquisition Playbook for Customer Successhttps://www.csmpractice.com/merger-acquisition-infographic? Video: M&A Playbook Infographic Explainedhttps://youtube.com/shorts/Uv60KszXrPU? Watch: What To Do When MERGERS and ACQUISITIONS Take Placehttps://youtu.be/RcM9FPVmgNs? Watch: MERGERS and ACQUISITIONS | Customer Successhttps://youtu.be/QxynGJxFRsk? Watch: MERGERS and ACQUISITIONS Playbook for Customer Successhttps://youtu.be/q89eTMmdljw◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn ◾️◽️◾️◽️◾️◽️◾️◽️ ? Visit our Website - CSM Practice? Sign up for our Newsletter