Both Account Managers and Customer Success Managers play an essential role in building relationships and maximizing value with and from customers, yet their roles are highly distinct. You might probably see some overlaps  between the two roles, but Account Managers and Customer Success Managers have different approaches and responsibilities. Jeffrey Heckler, Director of Customer Success Solutions at MarketSource, provides an in-depth overview of what Account Managers and Customer Success Managers are and how they differ in terms of goals and target metrics. Jeffrey goes over the different roles and responsibilities that each position plays throughout the customer lifecycle journey, such as:Who owns the commercial responsibility and commercial KPIsWho owns the renewal processWho organizes and attends QBRsJeff also shared some slides that illustrate how the two roles interact together and how the synergistic relationship benefits the company when they work together. Listen to the full episode to learn more!◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Blog: What is a Customer Success Manager?https://www.csmpractice.com/customer-success-manager? Blog: Who should own the Renewals and Upsells? Sales or Customer Success?https://www.csmpractice.com/who-should-own-the-renewals-and-upsells-sales-or-customer-success/? Blog: Why Should Sales Care About Customer Success?https://www.csmpractice.com/why-should-sales-care-about-customer-success/? Video: Sales or Customer Success — Who should own existing accounts?https://www.youtube.com/watch?v=M-8It2KvcDg&t=0s? Video: Who should own the Renewals and Upsells? Sales or Customer Success? | Boaz Maorhttps://www.youtube.com/watch?v=18xNjmyA6Q0&t=0s? Video: How does a customer success manager NOT become the catch-all for every support/sales request?https://www.youtube.com/watch?v=dkkvwVyciPc&t=0s? Video: Hiring the right Customer Success Managershttps://www.youtube.com/watch?v=yvkihrENs28&t=0s⏬ Download the Framework: VECTOR COMMERCIAL RESPONSIBILITY: Renewal Ownership Guideline by Boaz Maorhttps://www.csmpractice.com/renewal-ownership◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!