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Want to be CUSTOMER-CENTRIC?

Want to be CUSTOMER-CENTRIC?

FromCSM Practice - The Customer Success Podcast


Want to be CUSTOMER-CENTRIC?

FromCSM Practice - The Customer Success Podcast

ratings:
Length:
19 minutes
Released:
Mar 31, 2023
Format:
Podcast episode

Description

In this podcast episode, Jason Noble, VP Global Customer Success at Vinli, shares his expertise on how organizations can become more customer-centric and ensure that clients are always a top priority in all company processes, operations, philosophy, and mission.Jason explains the importance of a customer-centric strategy in creating a positive customer experience for optimal customer satisfaction. He also addresses common questions such as:What customer centricity is?What are the typical issues non-customer-centric companies face, and How to overcome the challenges in implementing a customer-centricity strategy.If you're wondering how your organization can become more customer-centric, this episode is a must-lisen. Learn from Jason's experience and expertise in moving companies towards a customer-centric approach. Don't miss out on the valuable insights and tips shared in this episode!◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Blog: Becoming a Customer-Centric Organizationhttps://www.csmpractice.com/becoming-a-customer-centric-organization/? Video: How to Be a Customer-Centric Organizationhttp://bitly.ws/cUAA? Video: Becoming a customer-centric organization: The roadmap [Webinar]http://bitly.ws/cUB8? Podcast:  The Jasons Take on... Designing & Implementing Customer Success Strategies In Complex Organizations featuring Irit Eizips:https://bit.ly/3LsRchv◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!
Released:
Mar 31, 2023
Format:
Podcast episode

Titles in the series (82)

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!