In this podcast episode, Irit will tell you everything you need to know on how to create a Customer Success Lifecycle Journey Map in your organization. She will discuss what it takes to scale your operations, align expectations with your customers, and why Customer Success Managers need journey maps. It includes a series of documents that clarify when, how, and why different teams in your organization should proactively reach out to a customer. Join Irit Eizips, CCO and CEO of CSM Practice as she talks about Customer Success Lifecycle Journey Mapping, as the guest speaker in this episode presented by Planhat last August 19, 2020.In this thought-provoking episode, you will learn:Examples of Customer Success Journey MapsThe process to define a Journey MapBest practices in implementing your Journey MapHow to develop your own Customer Success Journey MapListen to this recording to get a full understanding of the Customer Success Lifecycle Journey Map. ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources: ⏬ Ebook: The Ultimate Executive’s Guide to Customer Success Initiativeshttps://www.csmpractice.com/the-executives-guide-to-cs-initiatives-ebook/? Blog: How To Build Your Customer Success Journeyhttps://www.csmpractice.com/how-to-build-your-customer-success-journey/? Video: Customer Journey Map | William Chesser & Shanna Daniel | VitalSourcehttps://www.csmpractice.com/roundtable-customer-lifecycle-journey◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!