Dive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they explore cutting-edge strategies for leveraging data in customer success.We will unveil the key framework that transforms CX into a potent formula for growth. Key Takeaways:Transformative Formula: CS = Customer Experience x Customer Outcomes.Addressing Sub-100% Net Retention: Insights and actionable remedies.Crafting Exceptional Experiences: Strategies for advocacy and strong relationships.Discover how data categories remain consistent, while KPIs may vary in high-touch or digital-touch approaches. From product adoption to customer health, demystify the art of data-driven customer success in this engaging podcast episode.Watch the full episode here: https://youtu.be/wZBlUhm9i5s◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources:? Video: Customer Success – DATA, METRICS, and KPIshttps://youtu.be/GwKZfwwTaH4? Video: Defining the Customer’s Desired Outcome Using CUSTOMER DATAhttps://youtu.be/QNUtwWoybAk? Video: Using Customer Data to Drive Account Segmentationhttps://youtu.be/IsZZgjV1wto ? Blog: Building a Proactive Data-Driven Customer Success Engagementhttps://bit.ly/423Pyfn? Blog: Expansion Selling: A Proactive Data-Driven Strategy Frameworkhttps://bit.ly/3SJTxuz ⏬ Download: How to Turn Customer Data into Outcomeshttps://bit.ly/3SuJKau⏬ Download Infographics: Customer Metrics when Usage Data Doesn’t Exist [Infographic]https://bit.ly/3tRJTwr◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ ? Visit our Website - CSM Practice? Sign up for our Newsletter