Explore the intricacies of customer feedback in this insightful podcast episode, where Irit Eizips engages with Steve Bernstein, a customer feedback expert from Waypoint Group. Delve into their discussion on effective strategies for collecting and leveraging customer insights to foster business growth.In this episode:Strategies for identifying key stakeholders in the feedback process.Techniques to increase survey response rates significantly.The importance of a customer-centric approach in feedback collection.Insights into creating surveys that provide valuable information.The critical role of asking the right questions to the right people.How leveraging customer feedback can enhance customer-centricity in your company.Ideal for Customer Success Managers and professionals, this episode serves as a comprehensive guide on the dos and don'ts of customer feedback. Tune in for expert tips to refine your customer engagement strategies.? Discover more by viewing the complete conversation on our YouTube channel: View on YouTube.◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Video: How to Become a CUSTOMER-CENTRIC Organizationhttps://youtu.be/gckDzse92DU? Video: ROADMAP To Becoming a CUSTOMER-CENTRIC Organizationhttps://youtu.be/PQ80aGvaCrE⏬ Download Infographics: 8 Key Steps in Becoming a Customer-Centric Organizationhttps://www.csmpractice.com/customer-centric-infographic⏬ Download: Voice of the Customerhttps://www.csmpractice.com/voc? Blog: Becoming a Customer-Centric Organizationhttps://www.csmpractice.com/becoming-a-customer-centric-organization/◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ ? Visit our Website - CSM Practice? Sign up for our Newsletter