Changing roles from an Account Manager to a Customer Success Manager’s position is not a trivial move, as many hiring managers might think. According to Kathleen Schubach, Director of Customer Success at CluePoints, the two roles have many transferable skills, but there are vast differences between the two.In this interview, Kathleen discusses some of the differences between the Account Manager role and the Customer Success role, including: Focus and objectivesCompensation structureQuality and quantity of activityReporting requirementsAs someone who transitioned from an Account Manager role to a Customer Success Manager role, Kathleen tells her story and specifically focuses on what changed most in her day-to-day routine as a CSM.Additionally, this podcast episode includes tips for other sales professionals who are interested in transitioning to the CSM role.Listen to the full recording now!◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Blog: Customer Success Career Developmenthttps://www.csmpractice.com/customer-success-career-development/? Video: Hiring the right Customer Success Managershttps://www.youtube.com/watch?v=yvkihrENs28&t=0s⏬ Download Kathleen's slides: Account Manager vs. Customer Success Managerhttps://csmpractice.lpages.co/account-manager-vs-customer-success-manager/⏬ Infographic: 2022 Global Customer Success Manager Salary Trends https://www.csmpractice.com/customer-success-manager-salary-trends⏬ Download the Framework: VECTOR COMMERCIAL RESPONSIBILITY: Renewal Ownership Guideline by Boaz Maorhttps://www.csmpractice.com/renewal-ownership◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!