While we often prioritize products and services, the true key to customer success lies in establishing trust through meaningful customer relationships.Join us as we sit down with Mohammed Alqaq, a seasoned Customer Success Manager at Crucial Solutions & Services (CSS). Mohammed has crafted a unique framework to ensure effective customer relationship management, which he presents through his Customer Relation Matrix.In this insightful conversation with Irit Eizips, Mohammed explores how his Customer Relation Matrix, along with his Communication and Outcome Matrix, can address various challenges in customer relationship management. With over 17 years of experience in his field, Mohammed shares the methodologies, matrices, and frameworks he has developed throughout his career.Tune in to gain invaluable insights into:Customer Success in JordanThe pivotal role of language in customer successTailor-made frameworks for managing customer relationshipsThe unique contributions of the customer relation frameworkThe Customer Engagement Governance FrameworkIdentifying key stakeholders within an organizationStrategies for engaging customers to foster healthy customer relationshipsDon't miss out on this enriching episode, as it promises maximum learning and a deeper understanding of effective customer relationship management.Watch the video to find out more! https://youtu.be/hEsCnVSlbME◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? You may connect with Mohammed via his LinkedIn profile:https://www.linkedin.com/in/mohammedalqaq/⏬ Download Mohammed’s Customer Relationship Matrix here ⏬ https://www.csmpractice.com/customer-relationship-matrix-template◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and Infographics Thanks for listening!