How does your customer onboarding phase compare against other companies? This podcast episode introduces a Customer Onboarding Maturity Model to help you figure that out in minutes!Among the most important aspects of the Customer Success journey is onboarding. As such, companies should place a significant effort in ensuring the customer onboarding is aligned with best-in-class practices. The Customer Onboarding Maturity model, developed by Rocketlane, is designed to help companies assess their current state of the onboarding process against best practices and highlight areas to improve on. In this episode, Srikrishnan Ganesan, co-founder of Rocketlane, walks us through the key dimensions of the Customer Onboarding Maturity model, including:The main areas that most companies struggle withExamples of how others implemented advanced onboarding processesHow to scale  your onboarding process and improve customer experience during that lifecycle phaseFind out how you can make your team more productive during the onboarding phase and increase retention in the first year.◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️WHAT’S YOUR ONBOARDING MATURITY SCORE?Take the next 5 minutes to benchmark yourself against the world's best practices and receive your customer onboarding maturity score instantly? DISCOVER YOUR SCORE: https://bit.ly/3LVFOdZ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️SCALE YOUR CUSTOMER ONBOARDINGLearn how you can scale your customer onboarding phase with Rocketlane’s software. Accelerate time-to-value. Provide a delightful, collaborative experience for your customers. ? BOOK A DEMO:  https://bit.ly/3xl4qsL◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Blog: 3 New Customer Onboarding Best Practiceshttps://www.csmpractice.com/3-new-customer-onboarding-best-practices/? Blog: Introducing The Customer Onboarding Maturity Model: An Easy Way To Measure and Up Your Onboarding Gamehttps://www.rocketlane.com/blogs/the-customer-onboarding-maturity-model-measure-up-your-onboarding-game? Video: Customer Success onboarding at scale | UserIQ Onboarding Benchmark Report Review https://www.youtube.com/watch?v=PqrMxPZgqdY⏬ Download: State of Play Document to know how to choose the right Customer Onboarding Technology Stackhttps://csmpractice.lpages.co/onboarding-tool/◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!