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How to Capture BUSINESS OUTCOMES during a QBR

How to Capture BUSINESS OUTCOMES during a QBR

FromCSM Practice - The Customer Success Podcast


How to Capture BUSINESS OUTCOMES during a QBR

FromCSM Practice - The Customer Success Podcast

ratings:
Length:
34 minutes
Released:
Oct 28, 2022
Format:
Podcast episode

Description

Are you passionate about driving a big impact and maximizing value?! To help you effectively manage desired business outcome discussions with your clients, you have to first develop a prescribed framework. Typically, companies' business needs or focus change every year, so it is advisable to ask them what has changed during a QBR and bring up possible use cases. Some of the topics discussed are:Effective perceived value conversations Frequency of QBRsThe right frameworkThe right time to plant seedsThree ways to slice and dice use cases and customer presentationThe business processesUse case by customer attributes, by industry, or by sizeA maturity scoring modelWhat to present during a QBRPrioritize proper business outcomesListen to this podcast episode to learn how you can maximize value for you and your customers without leaving money on the table.◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Blog: Quarterly Business Review Best Practiceshttps://www.csmpractice.com/quarterly-business-review-best-practices/? Blog: QBR: 5 Rookie Mistakes You Should Avoidhttps://www.csmpractice.com/qbr-5-rookie-mistakes-you-should-avoid/? Video: How to Develop a QUARTERLY BUSINESS REVIEW (QBR) https://youtu.be/3vn-5j2phrE?t=394 ⏬ Download: FREE Quarterly Business Review (QBR) Templatehttps://www.csmpractice.com/qbr-template⏬ Download: Your very own QBR Cheat Sheethttps://www.csmpractice.com/infographic-qbr-essential-guide/⏬ Download: The Ultimate Step-by-Step Guide for Developing a Prescribed Approach to Capturing your Client's Business Outcomeshttps://www.csmpractice.com/6-steps-business-outcomes◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!
Released:
Oct 28, 2022
Format:
Podcast episode

Titles in the series (80)

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!