#customersuccess   #listening   #softskillsMany customer success managers are good listeners, but the question is, are they actively listening to their customers.Active listening is a method that allows for better connections and compassion towards others.In this podcast episode, Mariana Magre, Head of Customer Success at Poli - shares her take on active listening and how it improved her connections with customers.◽️ The definition and importance of active listening in CS.◽️ Explanation of an active listening example that helped Poli's customers.◽️ Specific questions/words to make the customer feel heard.◽️ How active listening strengthens the connection between customer and company.◽️ Useful conversational skills to administer.◽️ Step-by-step plan to optimize meetings with a customer.◽️ How you can benefit from practicing active listening.◽️ Recommendations for additional resources on active listening.◽️ Different ways to improve the team's communication skills.A special thank-you to talented Ariel Justo, Customer Success Manager at Staysafe, who helped co-host this episode.Listen to the full recording now!◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources: ? Read: Customer Success Career Developmenthttps://bit.ly/3LGqRff? Watch: How to Handle a Price INCREASE Conversation With a Customer During RENEWALShttps://bit.ly/3sXwajU? Read: Productivity Tips For Customer Success Teams – PART 1https://bit.ly/3PSLwAi? Watch: What SALES SKILLS Are Relevant For Customer Successhttps://bit.ly/39NSYMj? Book: NVC: A Language of Life◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!