Join us in this enlightening podcast episode as we explore the transformative power of Partner Success programs in the business world. In this episode, our guest, Andrew Carothers, a Digital Experience Leader at Cisco Systems, takes us on a captivating journey into the award-winning Partner Success program that Cisco established on a global scale.Discover how Partner Success programs can significantly boost renewals and increase customer wallet-share, providing your company with the tools to thrive and scale effectively. Andrew provides an insider's view on the challenges faced and how these hurdles were masterfully overcome during the program's implementation.Gain valuable insights into the critical components of team dynamics and technology integration, which are essential for the management of a large-scale partner success program.In this episode, you'll also learn about the significance of customer data management and the strategic choices Cisco made when expanding the partner success program globally.Key Discussion Points:The foundational steps in designing a partner success programOvercoming data-sharing challenges and fostering fruitful discussions with partnersCo-designing the program through collaborative efforts with partnersThe seamless implementation and launch of the partner success programAn in-depth exploration of the Partner Success PortalEfficient management of shared customer data with partnersUnveiling the Cisco "Lifecycle Advantage Program" and its elementsThe fascinating journey of global expansion for the partner success programKey metrics and KPIs utilized to gauge the program's successThe importance of investing in partner training for understanding customer needsA comprehensive evaluation of the results and the value of the partner success programTune in for a wealth of knowledge and expert insights on building, managing, and reaping the rewards of a successful Partner Success program. Watch the video to find out more! https://youtu.be/z3B2Z0o8Htw◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Video: How to establish a Partner Success Programhttps://youtu.be/V-0pz66DyDw? Video: What is PARTNER SUCCESS?https://youtu.be/Q0JVmDUkBOQ? Video: Dreamforce 2017 Partner Success Breakout Session Introhttps://youtu.be/nx8SJjeRe0M? Video: Defining the Customer’s Desired Outcome Using CUSTOMER DATAhttps://youtu.be/QNUtwWoybAk? Video: Designing a Customer Lifecycle Map and its Impacthttps://youtu.be/NTzQMmfkZDs⏬ Download: Technology Stack for Customer Successhttps://www.csmpractice.com/customer-success-software-technology-stack◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and Infographics Thanks for listening!