7 min listen
ServiceNow Government Transformation Series: David Hegarty, Director, Success Architecture – Federal at ServiceNow
ServiceNow Government Transformation Series: David Hegarty, Director, Success Architecture – Federal at ServiceNow
ratings:
Length:
20 minutes
Released:
Oct 13, 2023
Format:
Podcast episode
Description
Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow.
David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape.
In this episode, David will talk about: • Focusing on customer value & promoting system efficiency • Expanding ServiceNow across the enterprise for centralized efficiency • Common trends such as analysis paralysis, silos, benchmarking and metrics focus • Support pillars such as the success architect, platform health, upgrades & training • Successfully saving $18 million in software licenses through collaboration • Generative AI as an augmentation for developers • How AI streamlines processes, prepares implementation and offers training • Encouraging communication and collaboration among users and peers
See video recording here: Link to YouTube
This episode is hosted by Mark Kelly CCO at Alldus.See omnystudio.com/listener for privacy information.
David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape.
In this episode, David will talk about: • Focusing on customer value & promoting system efficiency • Expanding ServiceNow across the enterprise for centralized efficiency • Common trends such as analysis paralysis, silos, benchmarking and metrics focus • Support pillars such as the success architect, platform health, upgrades & training • Successfully saving $18 million in software licenses through collaboration • Generative AI as an augmentation for developers • How AI streamlines processes, prepares implementation and offers training • Encouraging communication and collaboration among users and peers
See video recording here: Link to YouTube
This episode is hosted by Mark Kelly CCO at Alldus.See omnystudio.com/listener for privacy information.
Released:
Oct 13, 2023
Format:
Podcast episode
Titles in the series (100)
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