21 min listen
Episode Seven: Forget customer service, what makes a great experience?
Episode Seven: Forget customer service, what makes a great experience?
ratings:
Length:
17 minutes
Released:
Feb 26, 2024
Format:
Podcast episode
Description
Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly. In this episode, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an in-depth discussion about what experience is, what it isn’t, and what organisations can do to build long-lasting relationships with their customersSee omnystudio.com/listener for privacy information.
Released:
Feb 26, 2024
Format:
Podcast episode
Titles in the series (100)
Expert Services story: Kirni Munohur, Principal engagement manager by ServiceNow Podcasts