14 min listen
ServiceNow Federal Forum 2023: Improve the Total Experience of Employees and Constituents
ServiceNow Federal Forum 2023: Improve the Total Experience of Employees and Constituents
ratings:
Length:
37 minutes
Released:
Aug 25, 2023
Format:
Podcast episode
Description
In accelerating digital transformation, experience is key, while modern service delivery means anticipating issues before they arise and empowering constituents to quickly get what they need. In this session, we will align those concepts in a Total Experience journey, in which we will discuss utilizing design thinking concepts to define desired outcomes, coming together in a shared vision, driving innovation, and leveraging the breadth of ServiceNow’s capabilities to deliver a transformative user experience. Join us to learn how to design the experience your employees and constituents need to deliver on your mission.
Featured Speakers: Jonathan Alboum, Federal CTO, ServiceNow AJ Siegel, Experience Strategist, ServiceNow
See video recording here: link to YouTubeSee omnystudio.com/listener for privacy information.
Featured Speakers: Jonathan Alboum, Federal CTO, ServiceNow AJ Siegel, Experience Strategist, ServiceNow
See video recording here: link to YouTubeSee omnystudio.com/listener for privacy information.
Released:
Aug 25, 2023
Format:
Podcast episode
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IT Operations Management for Government, Part 1 by Federal Fridays with ServiceNow (Government)