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ServiceNow Government Transformation Series: Ivy Ryerson, Principal Strategist, ServiceNow
ServiceNow Government Transformation Series: Ivy Ryerson, Principal Strategist, ServiceNow
ratings:
Length:
16 minutes
Released:
Sep 8, 2023
Format:
Podcast episode
Description
Today's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers.
Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps, and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership.
In this episode, Ivy will discuss:
Her background and journey into the world of ServiceNow
Helping federal agencies improve services and efficiency through Digital Transformation
Understanding the problems they’re solving for customers
Case study of simplifying tools and processes for call center agents
Providing a single platform for seamless access to information
Utilizing ServiceNow to positively impact people’s lives
See video recording here: https://youtu.be/77Wsu2qXOqoSee omnystudio.com/listener for privacy information.
Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps, and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership.
In this episode, Ivy will discuss:
Her background and journey into the world of ServiceNow
Helping federal agencies improve services and efficiency through Digital Transformation
Understanding the problems they’re solving for customers
Case study of simplifying tools and processes for call center agents
Providing a single platform for seamless access to information
Utilizing ServiceNow to positively impact people’s lives
See video recording here: https://youtu.be/77Wsu2qXOqoSee omnystudio.com/listener for privacy information.
Released:
Sep 8, 2023
Format:
Podcast episode
Titles in the series (82)
The CIO Evolution - Intro and Episode 1: Futureproof Responses to Today’s Challenges by Federal Fridays with ServiceNow (Government)