26 min listen
Are You Really Confused? How You Describe Yourself is Not Seen By Others
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Are You Really Confused? How You Describe Yourself is Not Seen By Others
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
ratings:
Length:
34 minutes
Released:
May 21, 2022
Format:
Podcast episode
Description
Verint is an expert in the Voice of Customer and have been for over 25 years. Their Verint on the Engagement Capacity Gap report is essential reading for experience professionals today. Fleischaker emphasizes the critical nature of ensuring that you don’t overlook Voice of Customer data, which is crucial part, so you can optimize the relevance of the insights you get from it. Key Ideas to Improve your Customer Experience Here are a few key moments in the discussion: 03:59 08:07 12:51 20:04 21:57 25:02 Verint sponsors this episode. Click here to register for Verint's annual engagement conference in Orlando from June 13 to June 16. Verint helps the world's most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and the science of customer engagement to meet shifting customer interactions and their ever-increasing demands. Please tell us how we are doing! Complete this short survey. Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 290,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University. Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers. How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.
Released:
May 21, 2022
Format:
Podcast episode
Titles in the series (100)
How Do I Convince People Of A New Way Of Thinking?: Why didn't Blockbuster, Kodak and Circuit City see that the end was in sight? by The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth