23 min listen
Why Do Customers Expectations Constantly Change?
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Why Do Customers Expectations Constantly Change?
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
ratings:
Length:
26 minutes
Released:
Mar 10, 2018
Format:
Podcast episode
Description
Diminishing Sensitivity is part of Prospect Theory. This refers to customer sensitivity to further changes based on where they have started. What are the implications for business, customer experience and designing and delivering experience?
Released:
Mar 10, 2018
Format:
Podcast episode
Titles in the series (100)
What Really Is Customer Loyalty?: Don't confuse inertia with customer loyalty by The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth