23 min listen
How Do I Convince People Of A New Way Of Thinking?
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
How Do I Convince People Of A New Way Of Thinking?
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
ratings:
Length:
26 minutes
Released:
Mar 3, 2018
Format:
Podcast episode
Description
Didn't Blockbuster, Kodak and Circuit City see the end was in sight? Why did they not change? Too many people reject new thinking that will improve their Customer Experience. Why? What is it about human behaviors that does this? In this podcast Colin Shaw and Professor Ryan Hamilton will debate why this is the case and what you should do about it.
Released:
Mar 3, 2018
Format:
Podcast episode
Titles in the series (100)
What Really Is Customer Loyalty?: Don't confuse inertia with customer loyalty by The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth