23 min listen
Why Do Customers Change Their Minds?
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Why Do Customers Change Their Minds?
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
ratings:
Length:
20 minutes
Released:
Jan 27, 2018
Format:
Podcast episode
Description
Colin Shaw and Professor Ryan Hamilton examine the question: Why do customers change their minds? What makes a customer change their minds when they have been so certain the day before? Critically what can we do about it? Ryan discusses research by psychologists that give us some clues, and pointers for improving your customer's experience. Hosts, Colin Shaw and Ryan Hamilton.
Released:
Jan 27, 2018
Format:
Podcast episode
Titles in the series (100)
What Really Is Customer Loyalty?: Don't confuse inertia with customer loyalty by The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth