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    Why Do Customer Emotions Matter?

    Why Do Customer Emotions Matter?

    FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

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    Why Do Customer Emotions Matter?

    FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

    ratings:
    Length:
    24 minutes
    Released:
    Jul 21, 2018
    Format:
    Podcast episode

    Description

    Colin Shaw and Prof. Ryan Hamilton discuss how emotions drive customer behavior. So, what is an emotion? How are they evoked? How can you deliberately evoke a customer's emotions? How is an emotion different to a mood and what you should do about it?
    Released:
    Jul 21, 2018
    Format:
    Podcast episode

    Titles in the series (100)

    We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter". It is brought to you by Beyond Philosophy through our consultancy, training, and market research. Visit BeyondPhilosophy.com