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40. Creating human leaders to improve experience, with Sally Mildren
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Length:
32 minutes
Released:
Feb 2, 2023
Format:
Podcast episode
Description
Though the concept (and concern) of experience is typically related to customers, employee experience shouldn't be overlooked. Sally Mildren talks about its relevance and the relationship between experience and revenue. Plus, she shares some tips to start implementing small but meaningful changes in your Standard Operating Procedures.
Sally Mildren is the Chief Executive Officer and Managing Partner of Boss Lady Consulting and ClarityPX. She has an extended background in healthcare, including a tenure in Kaiser Permanente as a Marketing Director and Centene Corporation/Coordinated Care as the Vice President of Customer Experience and Marketing.
Sally Mildren is the Chief Executive Officer and Managing Partner of Boss Lady Consulting and ClarityPX. She has an extended background in healthcare, including a tenure in Kaiser Permanente as a Marketing Director and Centene Corporation/Coordinated Care as the Vice President of Customer Experience and Marketing.
Released:
Feb 2, 2023
Format:
Podcast episode
Titles in the series (91)
11. The experience management shift in service management, with Alan Nance from XLA Collab by Ticket Volume