As with most professional domains, but especially in IT, staying relevant and updated is an everyday job. In this episode, ITIL author Anthony Orr brings on his long years of ITSM experience and leads us through what this looks like for him. He shares with us his chosen channels to stay informed, recommendations for IT teams and leadership roles, and gives us a sneak peak of what might be coming in ITIL 5 and the imperative importance of adopting business focus.

Anthony Orr is an ITIL and Executive ITSM Advisor-Consultant. He has been serving at HDI for over six years and is also currently a Solution Director for SDI Presence. In the past, he has worked for some of the most well known brands in ITSM, amongst which you can find Honeywell, the Department of Veteran Affairs, Axo, and BMC Cherwell.