16 min listen
61. Where Does Organizational Change Management Stand Today, With Karen Ferris
FromTicket Volume
ratings:
Length:
33 minutes
Released:
Jul 27, 2023
Format:
Podcast episode
Description
Frameworks are very popular in the Service Management world, and Organizational Change Management (OCM) is no exception. Karen Farris, an expert in the matter, explores the field in the current landscape, where change is becoming more frequent and faster. Based on the guidelines of her published – and recently updated – book, she goes through the OCM framework, explores the OCM process, and provides advice to leaders looking to implement change successfully.
Karen Ferris is an Independent Organizational Change Management and Leadership Guide, as well as a Service Management Expert at Macanta Consulting. She has published books on Organizational Change and workplace resilience, and has served in the past as a Practice and Service Manager at Proactive Services and National Australia Bank.
Karen Ferris is an Independent Organizational Change Management and Leadership Guide, as well as a Service Management Expert at Macanta Consulting. She has published books on Organizational Change and workplace resilience, and has served in the past as a Practice and Service Manager at Proactive Services and National Australia Bank.
Released:
Jul 27, 2023
Format:
Podcast episode
Titles in the series (90)
08. The face of service: support managers need inspiration too, with Megan Engels by Ticket Volume