Have you ever wanted to leave your current position and become an ITSM consultant? Here’s a little help in that direction! ITSM independent consultant and mentor Sophie Hussey shares her work process and how ITIL4 continues to provide a solid structure that allows organizations to focus on simplifying processes and finding what really is adding value to their workplace. For this, she specifically points out the importance of Change Enablement and Risk Management and lists other frameworks and strategies that she incorporates to her program.

Sophie Hussey has over 20 years of experience in the IT industry and since 2022 has dedicated herself to ITSM independent consulting, serving as Director for Lapis Consulting Services. She has also worked in different roles that go from Support Analyst and Service Desk Team Leader to Head of Service Management at companies like Lewis Group and Lowell.