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11. The experience management shift in service management, with Alan Nance from XLA Collab
FromTicket Volume
11. The experience management shift in service management, with Alan Nance from XLA Collab
FromTicket Volume
ratings:
Length:
12 minutes
Released:
Jun 30, 2022
Format:
Podcast episode
Description
Why does experience management work so well? From org change to service management and an optimization framework, Alan Nance (XLA Collab) answers the questions about this newly popular approach to improving services and products.
Alan Nance is a leader in Experience Management, specifically in XLAs. He is the Co-Founder and President of XLA Collab, Advisory Board Member for HAL24K, and External Advisor on data, digital, and innovation strategy for the Royal Schiphol Group.
Alan Nance is a leader in Experience Management, specifically in XLAs. He is the Co-Founder and President of XLA Collab, Advisory Board Member for HAL24K, and External Advisor on data, digital, and innovation strategy for the Royal Schiphol Group.
Released:
Jun 30, 2022
Format:
Podcast episode
Titles in the series (91)
05. Expanding beyond Service Management: DevOps, SRE and BRM, with Suresh GP by Ticket Volume