22 min listen
26. Personalized Support, the intersection between Customer Experience and IT, with Roy Atkinson
FromTicket Volume
26. Personalized Support, the intersection between Customer Experience and IT, with Roy Atkinson
FromTicket Volume
ratings:
Length:
27 minutes
Released:
Oct 14, 2022
Format:
Podcast episode
Description
There's data-driven, there's personalized, and there's trying to fake it all. No one knows the difference best than Roy Atkinson. Tag along to hear a fresh perspective on Customer Experience, a revaluation of the concept of Information Technology, and a wish to not forget about the customers' individual experiences when designing processes.
Roy Atkinson is one of the top influencers in the Service Desk and Support industry. He has contributed to books on Customer Service, Social Media, and IT Change Management. He was named one of the Top 50 Customer Service Experts of the Decade by Nextiva, and his expertise has been featured by The Economist, Social Media Today, Computer World, BizTech Magazine, and more.
Roy Atkinson is one of the top influencers in the Service Desk and Support industry. He has contributed to books on Customer Service, Social Media, and IT Change Management. He was named one of the Top 50 Customer Service Experts of the Decade by Nextiva, and his expertise has been featured by The Economist, Social Media Today, Computer World, BizTech Magazine, and more.
Released:
Oct 14, 2022
Format:
Podcast episode
Titles in the series (90)
09. IT4IT: How it started and what version 3.0 will bring, with Micro Focus CTO Lars Rosen by Ticket Volume