In this episode, we discuss how conversational AI can transform business processes to enable knowledge workers to spend less time doing routine processes and more time solving problems. We also explore the problem of proliferation of apps in user interfaces which requires constant learning from your teams and are often either used improperly or often not at all.  Our guest today is John Michelsen, CEO of Krista. Krista is a nothing like code intelligent automation platform that builds and integrates machine learning in apps so you can optimise business outcomes. IoT ONE is an IoT focused research and advisory firm. We provide research to enable you to grow in the digital age. Our services include market research, competitor information, customer research, market entry, partner scouting, and innovation programs. For more information, please visit iotone.com